What you need to know We welcome all types of feedback from our clients, their families and staff about their experiences with Ao ACESS Health Care Service. Feedback may include: Compliments: These are things that you think we’re doing well or may be recognition of a person who has helped you. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.

Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.

Complaints: We want to know when you’re not happy about an experience you’ve had with Ao ACESS Health Care Service. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.

Other ways we seek feedback Ao ACESS Health Care Service also actively seeks feedback from clients through our Client Satisfaction Survey to gain their views on the quality of our service delivery.